This Privacy Policy covers the treatment of personally identifiable information that is collected when you visit mdgistore.com or other MDG owned Websites. This policy does not apply to the practices of companies that MDG does not own or control, and it does not apply to third-party advertisers or sponsors to whom you provide information. MDG is committed to respecting your privacy. Your privacy is important. We want you to understand our practices with respect to collecting information from visitors to the Website and the uses we make with that information.

You can visit MDG.ca and/or mdgistore.com on the Internet without identifying who you are and without giving us personal information about yourself. In a few areas on our Website and through our telephone interactions with customers, we will ask you to provide personal information for multiple reasons. Personal information is information that is related to your name and personal identity. Personal information you may choose to provide are for purposes such as registering on the MDG Website, ordering products or services, providing your opinion for online surveys, subscribing to newsletters and special promotions, requesting information and requesting technical support. The types of personal information we may ask you will include name, address, phone number, e-mail address, user IDs and passwords, contact preferences and customer preference data. In addition, we may maintain records of your previous purchases and details of any enquiries or complaints made by you. You can be assured MDG will not sell, rent or distribute your Personal Information to third parties or other organizations. We will never share your email address, phone number or credit card information with any unrelated 3rd party except as necessary to fulfill transactions that you initiate. We may, however, share your name and postal mailing address with a few carefully selected marketing partners. You may opt-out of sharing this information at any time by calling our customer service department.

Independent Contractors:

We may employ other companies or individuals to provide certain services to us such as analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose. Any 3rd parties who use our data will be fully bound by this privacy policy. In no event will the data being used by any unrelated third party include your email address.

Orders:

If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. At certain times we may offer financing options with or without third party participation. If you use a financing option, information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing. You will always be informed of this at the time you select any available financing option. All information obtained from you in the course of transacting orders is used for the purpose of fulfilling your order in a timely manner and for communicating the status of your order with you.

Credit card companies and shippers:

When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as Purolator, UPS, Federal Express and Canada Post to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.

Security:

We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information, including online ordering, order status, catalog request and most contest forms. Your name, your personal information and especially your credit card number are safely stored in our proprietary systems behind our firewall. Once you type your personal information, it is sent instantly, encrypted, directly to our order processing system which is on a server separate from our internet server. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.

SSL Data Encryption

Our mdgistore.com website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order and ensures that your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided. Security Guarantee If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. At mdgistore.com, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of: potentially sensitive information such as your name and address and other critically sensitive information like your credit card number. Standing behind our security technology, we also provide our Website Security Guarantee, further ensuring that you are protected every time you buy online with us. For more details, take a look at this guarantee.

When someone visits our Websites, our servers automatically collect non-identifiable information that allows the Websites to communicate with the visitor's computer. Non-identifiable information does not disclose Personal Information that would permit us to identify or locate individual visitors. For example, this type of information we track pertains to the amount of visits to the Website, tracking which parts of the Website visitors select, time and date of the visit, internet browser types, and IP address and domain type identification. We use this information to help understand trends and patterns of our Website visitors. Most non-identifiable information is collected using "Cookies", Web beacons and other internet technologies. A cookie is data file which is sent by a Website to a computer's hard drive. Some MDG web pages use cookies when you visit our Website, register for products, sign up for special promotions, request information and contact customer service. You have the choice whether or not to accept cookies by configuring your web browser options. If you decide not to accept cookies, some web pages may not display correctly. Some MDG web pages use Web beacons or other internet technologies to allow us to count the number of visits to those pages. Web beacons are electronic images that are sometimes called single-pixel gifs. Usually Web beacons work in conjunction with cookies. If you do not want to associate your visits to these pages with your cookie information, configure your browser to not accept cookies.

MDG Websites may contain links to third party Websites or Websites MDG does not own or control. We cannot be responsible for their privacy policies and practices and we make no representations or warranties about the privacy practices of those Websites. The type of data you provide to these third party Websites are not covered by the MDG Privacy Policy. We recommend that you check the privacy policy of other Websites and contact the operator if you have concerns or questions.

MDG collects personal information for the purposes of providing products and services to you, to help us better communicate with you, to provide you with customer support services, to update you on current specials and promotions, and to conduct market/customer research initiatives. Your personal information is kept confidential and used to support your customer relationship with MDG. For example, at times MDG may inform you of new products or services, special promotional offers, and other information which may be of interest to you.

If you do not wish to receive communication from MDG (special offers, news on products and services, etc.), you may chose to opt-out from receiving this marketing at anytime. Just simply select the "unsubscribe" link or follow the instructions on how to be removed from the marketing communication subscription you have received.

If you are under 13 years of age, do not provide any personally identifiable information to MDG without the knowledge and permission of your parent or guardian. MDG does not knowingly collect information from children under the age of 13 and MDG does not target its Websites to children under 13. MDG reserves the right to co-operate with government officials and law enforcement agents in any investigation requiring information or reports about lawful or unlawful activities. mdgistore.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the approval of your parent or guardian to purchase products from this site.  We reserve the right at any time to collect, use or disclose any personal information to satisfy any law, regulation, or government agency request.

MDG reserves the right to modify this privacy statement at any time, so please review it frequently. If we make any significant changes in the way we use your personal information we will notify you by posting an announcement on our pages.

If you have any questions or suggestions regarding our Privacy Policy you may contact us at webmaster@mdg.ca